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How 123GOLD works
123GOLD customer service
WE LOOK FORWARD TO YOUR CALL:
HOTLINE ACCESSIBILITY:
| Tuesday | 12:00 - 15:00 o'clock |
| Wednesday | 12:00 - 15:00 o'clock |
| Thursday | 12:00 - 15:00 o'clock |
| Friday | 12:00 - 15:00 o'clock |
| Saturday | 12:00 - 15:00 o'clock |
| Sunday | closed |
| Monday | closed |
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FAQ AND HELP
You ask questions - we answer.
Choose a set of rings from our collection. Place them in the configurator to shape them to your individual needs. Click on -request advice-. You will then receive your personal customer number and access to our customer area. You can change your choice of rings at any time, always indicating the current price. Only when you place your order will the price be finalized.
Determining your ring size is the finger on which you want to wear it. In the Netherlands, there are no binding rules on this; depending on religion and/or personal preference, the wedding ring is worn on the ring finger (or any other finger) of both the right and left hand.
One ring is not the other! The feel of wearing it varies by ring shape and width.
If you do not know your ring size, tie a cord tightly around the spot on the finger where you want to wear the ring and measure the number of millimeters.
Based on this we can send you test rings to determine the exact size. Other units, such as the inside diameter or the American size, will also suffice.
One ring is not the other! The feel of wearing it varies by ring shape and width.
If you do not know your ring size, tie a cord tightly around the spot on the finger where you want to wear the ring and measure the number of millimeters.
Based on this we can send you test rings to determine the exact size. Other units, such as the inside diameter or the American size, will also suffice.
For wedding rings from size 68 onwards we charge a surcharge per size:
| Base price of the ring (a ring without stone(s)) | Surcharge per width over 67 |
|---|---|
| Up to 400 Euro | 30 Euro |
| 401 up to 600 Euro | 35 Euro |
| 601 up to 800 Euro | 40 Euro |
| 801 up to 1,200 Euro | 50 Euro |
| From 1,201 Euro | 60 Euro |
For engagement rings, an additional charge of 50 Euro per ring will be applied from size 60 onwards.
We have rings in sizes 45 to 74. As soon as we have received the approximate ring size from you, we can send you the appropriate test ring on the basis of a recommendation or an order.
Our test rings are free of charge for you (except for return postage) and you will receive them by mail. We will send you 2 to 3 rings by post. Please return this shipment to us after the trial period (max. 14 days). You will receive a return envelope for the return shipment.
A special service when ordering wedding rings is our model sample service. If you would like to see the rings you have selected in advance, you can order them as samples from an order value of 800 Euro. A sample ring gives you a clear idea of what the ring will look like. The model sample corresponds to your chosen shape, width, height and ring size but is standard silver color - so not yellow, red, gray, etc.
Cost for the
- A standard model sample costs 40 euros per ring (and any postage if you return this copy to us for settlement).
- Should you then end up ordering the real model, up to a maximum of these 40 Euros will be refunded again.
For a small surcharge, it is of course possible to order a model that deviates from the standard (e.g., with a brilliant, engraving, modified finishe).
The production of a model sample takes approximately 14 days.
The production of a model sample takes approximately 14 days.
It is advisable to determine the ring size in advance using our ring size service.
You can have your rings engraved with us in various ways.
- Laser engraving on the inside of the ring (standard font): choose one of the fonts we offer. Cost per ring: 10 EUR (wedding ring), 50 EUR (engagement ring or other piece of jewelry)
- Laser engraving on the inside of the ring (Individual): With this exclusive variant, you can have almost anything lasered into your ring - from your own handwriting to distinct symbols and special drawings. All we need from you is your design. Of course we are happy to think along with you! Cost per ring: 50 Euro.
- Laser engraving on the outside or side of the ring: here too we only need your design and of course we are happy to help you in a creative way! Cost per ring: 100 Euro.
- Have a photo lasered? Also no problem! Cost per ring on the inside: 200 Euro. Cost per ring on the outside: 250 Euro.
What you have engraved is of course up to you. Your partner's name and wedding date are classics, but many couples have already surprised us with creative ideas - so let your imagination run wild!
With us you can pay by bank transfer with iDEAL or bank transfer.
When you order you make a deposit of 50% of the order value.
- Upon order you will pay at least 50% of the contract value.
- As soon as the rings / jewelry are ready, you will receive a message from us, to which you will transfer the remaining amount.
- Once your payment is received, your order will be delivered.
You will receive our bank details upon confirmation of your order.
It is also possible to pay the remaining amount upon delivery (UPS Cash on Delivery/COD option). When you choose this option, the order will be taken into production. The moment the down payment is received by us. You pay the remaining amount in cash to the delivery person upon delivery. The additional costs associated with this payment method are €20.
It is also possible to pay the remaining amount upon delivery (UPS Cash on Delivery/COD option). When you choose this option, the order will be taken into production. The moment the down payment is received by us. You pay the remaining amount in cash to the delivery person upon delivery. The additional costs associated with this payment method are €20.
Your order will be sent insured via Post.nl
Within the Netherlands:
- 16,50 EUR
Belgium:
- 25,50 EUR
Other EU countries:
- The shipping costs are requested per order from Post.nl, from 50,- EUR
Non-EU / worldwide:
- Shipping costs on request.
For the manufacture of your rings we need on average 2 to 5 weeks, depending on model and available production capacity. In the order confirmation we will inform you of the probable delivery time (as a rule, the production process is completed within three weeks after your down payment). We will send your order insured with Post.nl. It is necessary to sign for receipt and the shipment may not be thrown through the mailbox. We will send you a tracking code by e-mail when we have sent your order. If you are not at home, the letter carrier will try again the next day or possibly drop it off at a pickup point.
Is it urgent? Of course, in some cases your rings can also be delivered on a shorter notice. Contact us and we will arrange your rush order!
Is it urgent? Of course, in some cases your rings can also be delivered on a shorter notice. Contact us and we will arrange your rush order!
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Additional Information
Steinberg Ring Factory B.V. / 123GOLD Netherlands
Meent 3-A
3011 JA Rotterdam
Netherlands
KvK Number: 56171390,
VAT Number: NL 852004096B01
Do you have questions or comments for the Online-Shop? You can contact us at:
Meent 3-A
3011 JA Rotterdam
Netherlands
KvK Number: 56171390,
VAT Number: NL 852004096B01
Do you have questions or comments for the Online-Shop? You can contact us at:
| by E-Mail | info@123gold.nl |
| by phone | +31 20 3034513 |
| written | Steinberg Ringfabriek Amsterdam B.V. Online-Shop van Baerlestraat 15 1071 AM Amsterdam |
When you have selected wedding rings or jewelry in the Online Shop and have gone through the ordering process including entering the requested data and finally click on the "Order" button, a field with the question "Are all the data correct?" will then appear, where you will be given the opportunity to check all the data again and change them if necessary. Once you confirm this field, you are entering into a binding purchase agreement. The Online Shop will send you a confirmation of your order by email. This confirmation e-mail is equivalent to the acceptance of your choice and thus the conclusion of the contract.
By sending your order, you transmit to us, the personal data entered by you and that of the order. These are stored internally by us. You can print out the order data as "order confirmation". You can view your order data at any time via the customer login on our site www.123gold.nl. You will receive your personal customer number and a password from the online shop.
You can when ordering your jewelry and / or wedding rings through the Online-Shop of 123GOLD not claim the right of withdrawal. This is excluded, because at 123GOLD every wedding ring and every piece of jewelry is made as a one-off/customization based on your desired specifications. Our concept of a unique design using the wedding ring and/or jewelry configurator only allows for a customer-specific production. Therefore, our Online-Shop does not have any wedding rings and/or jewelry in stock.
The jewelry you buy from us is covered by the legal warranty. Legal warranty means that a product is or should be that which the consumer may reasonably expect from it. For further information please refer to our General Terms and Conditions.
Please note: By their nature, wedding rings and jewelry - regardless of material - will show signs of use such as scratches and dents caused by touching harder finishes (e.g. glass or iron) from the first day of wear. If you have selected the rhodium option of your rings/jewelry when ordering, it will wear out relatively quickly with wear. The same applies to matted finishes. In the case of the material white gold, the wear of the rhodium layer may cause a slight yellow shimmer to become visible in the material.
The ring size you choose for your wedding ring or ring order is determined by you. Your fingers may change in size due to the influence of heat, cold, fluid intake, time of day, weight gain, weight loss or the practice of certain sports (e.g. tennis, handball). This can cause inaccuracies when measuring ring sizes. Please take this into account when measuring your ring sizes!
Subsequent rhodium plating, matting or alteration of ring sizes of rings are subject to charges!
Please note: By their nature, wedding rings and jewelry - regardless of material - will show signs of use such as scratches and dents caused by touching harder finishes (e.g. glass or iron) from the first day of wear. If you have selected the rhodium option of your rings/jewelry when ordering, it will wear out relatively quickly with wear. The same applies to matted finishes. In the case of the material white gold, the wear of the rhodium layer may cause a slight yellow shimmer to become visible in the material.
The ring size you choose for your wedding ring or ring order is determined by you. Your fingers may change in size due to the influence of heat, cold, fluid intake, time of day, weight gain, weight loss or the practice of certain sports (e.g. tennis, handball). This can cause inaccuracies when measuring ring sizes. Please take this into account when measuring your ring sizes!
Subsequent rhodium plating, matting or alteration of ring sizes of rings are subject to charges!
We do everything we can to handle your order as well as possible. Should you nevertheless have a complaint about our service, a product or our site, please complete our contact form or send an e-mail to info@123gold.nl, stating your order number (if available). We will then deal with your complaint and respond substantively within 14 days.
If we are unable to resolve your complaint, you can also submit a complaint/dispute to the Geschillencommissie Thuiswinkel. This can be done via http://www.sgc.nl. You can also go to the European online dispute platform (ODR) via http://ec.europa.eu/consumers/odr/.
If we are unable to resolve your complaint, you can also submit a complaint/dispute to the Geschillencommissie Thuiswinkel. This can be done via http://www.sgc.nl. You can also go to the European online dispute platform (ODR) via http://ec.europa.eu/consumers/odr/.
For more than 600 years, precious metal objects have been checked for their precious metal content. This makes it the oldest form of consumer protection known in the Netherlands. The content mark, stamped by a guarantee institution, guarantees the content of platinum, gold, silver or palladium in your jewelry or utensils. Jewellery or utensils made of silver (starting at 8 grams), gold (starting at 1 gram) or platinum (starting at 0.5 grams) that you buy in the Netherlands must contain a hallmark recognized in the Netherlands. Articles below this weight are exempt from having a hallmark. Articles made of palladium can be voluntarily provided with a palladium hallmark from 2010.
On large items, in addition to the hallmark, an office sign and year letter are also applied. The office mark indicates where the item was hallmarked, the year letter when the item was hallmarked. The following international convention hallmarks are also valid in the Netherlands, together with a responsibility sign, a hallmark in thousandths and a Guarantee sign. For more information, see: www.hallmarkingconvention.org.
On large items, in addition to the hallmark, an office sign and year letter are also applied. The office mark indicates where the item was hallmarked, the year letter when the item was hallmarked. The following international convention hallmarks are also valid in the Netherlands, together with a responsibility sign, a hallmark in thousandths and a Guarantee sign. For more information, see: www.hallmarkingconvention.org.